Services offered by Customer Connect:

Customer Connect offers a comprehensive range of services that are designed to enhance the customer experience, including ACB’s call center, Interactive Teller Machines (ITM), and Video Banking.

Customers can take advantage of extended banking hours with Customer Connect, ACB’s Interactive Teller Machines (ITMs) – a machine similar to an ATM that allows customers to complete transactions through a two-way video service.

Video Banking is currently accessed by calling (413) 743-0001. Soon, customers will benefit from on-demand chat and additional video banking options.

I want to learn more about…

Interactive Teller Machines
Video Banking Services

What is Customer Connect?

Customer Connect is Adams Community Bank’s dedicated customer service department and call center located in Adams, Massachusetts.

This team is composed of personable, knowledgeable, and driven employees who are committed to addressing customer inquiries, resolving issues, and ensuring a positive banking experience. Their expertise and friendly approach make Customer Connect a reliable resource for all banking needs, reinforcing the Bank’s commitment to excellent customer service.

Customer Connect Call Center Specialists are available Monday – Thursday from 8:00 am to 5:00 pm, Friday from 8:00 am to 6:00 pm, and Saturday from 8:00 am to 12:00 pm.

You can call the Customer Connect team at (413) 743-0001.

Interactive Teller Machines (ITM)

Connect to a live Customer Connect Specialist through two-way video conferencing – think ATM, but so much more!

Using Customer Connect is easy! Just tap the screen to connect; a live video will start, and a Customer Connect Specialist will guide you through your transaction with the same personal touch you would receive by visiting our Great Barrington, North Adams, or Pittsfield branches.

What can you do with Customer Connect? You can…

  • Speak with a live specialist based at our Operations Center in
    Adams, Massachusetts
  • Make deposits* & cash checks
  • Make loan payments
  • Redeem coin machine receipts
  • Complete cash* & coin withdrawals
    multiple denominations available
  • Make account transfers*
  • Make credit card payments
  • Complete account inquires

ITM Specialists are available:

Monday – Friday | 8:00 am to 6:00 pm
Saturday | 8:00 am to 2:00 pm

*Also regular ATM operations.

Video Banking

Adams Community Bank knows that customers are constantly in pursuit of ease and convenience; Video Banking provides both! Take your banking to the next level and bank wherever there’s service.

With Video Banking you can…

  • Renew Certificates of Deposits (CD)
  • Order debit cards
  • Request address changes
  • Complete domestic & foreign wire transfers
  • Request research
  • Stop payments
  • Initiate fraud disputes
  • Set up automatic loan payments
  • Complete general maintenance

ACB’s tips for success:

  • Use a smartphone, computer, or tablet with an operational camera
    & microphone
  • Access ACB’s Video Banking platform via Google Chrome

Video Banking Specialists are available:

Monday – Thursday | 8:00 am to 5:00 pm
Friday | 8:00 am to 6:00 pm
Saturday | 8:00 am to 12:00 pm

Call (413) 743-0001 to connect with one of our Video Banking Specialists today!